plumbleys.co.uk endeavours to do everything possible to ensure your purchase goes as smoothly as possible and that you are happy with your purchase.
To give you complete confidence in our service we offer a complete Customer Service Satisfaction Policy, which does not affect your statutory rights as a consumer.
Faulty Goods
Sometimes products don't work and in the rare and unfortunate instances that this happens we would ask you to contact our Customer Services department at your earliest convenience.
plumbleys.co.uk offer a 365 day replacement policy for products that don't work. As soon as the fault is verified a replacement or a refund will be processed.
When you contact Customer Services a returns note will be sent to you. This must be completed and returned with the faulty item.
We will provide you with a Freepost address to use.
If the item has been used, please ensure it has been cleaned prior to sending it.
Any items found to be working upon return will either be scrapped or returned to you at your cost.
Incorrect items
If the wrong item is sent to you in error, then you must contact us to report the problem within 7 days of receipt.
In the case of incorrect items, please contact our Customer Services Department and advise of the error. We will then require you to return the item to the Freepost address provided.
We aim to refund you either by cheque or credit on your credit or debit card within 30 days of cancellation. As part of your duty of care we request that items being returned are received back in good condition and that they are unused, and a refund will be processed for you.
We do everything we can to avoid mistakes, but sometimes they do happen and we aim to rectify the situation as quickly as possible.
Free Gifts
If you change your mind about an item and wish to return it, we also ask that you return all Free Gifts, if the value of the return takes your total order value beneath the specific threshold for the Free Gift in question.
If a Free Gift is not returned when it should be then plumbleys.co.uk reserves the right to deduct the value of the Free Gift from the value of your refund. If you are requesting a replacement, and a Free Gift has not been received, then the value of your replacement may be affected.
Cancellations
If you change your mind following your order, please ensure you contact the Customer Services Department at your earliest convenience, preferably within 4 hours of placing your order.
If you cancel the order 4 hours or more after it was placed then it is quite likely that the order has been despatched.
Refunds
We aim to ensure all valid refund claims are dealt with within 28 days.
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